Refund Policy
Zencora Refund Policy
30-Day Satisfaction Guarantee
We want you to love your Zencora™ FreshSeal Kit. If you're not completely satisfied with your purchase, we're here to help.
Returns
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
- Unused or defective
- In its original packaging
To start a return, contact us at support@zencora.co with your order number and reason for return. We will respond within 1–2 business days with next steps.
Refunds
Once we receive and inspect your return, we will notify you by email.
If your return is approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or card provider.
Damaged or Defective Items
If your item arrived damaged or defective, please contact us at support@zencora.co within 7 days of delivery. Include:
- Your order number
- A photo of the damaged or defective item
We will replace the item or issue a full refund at no additional cost to you.
Non-Returnable Items
The following are not eligible for return:
- Items returned after 30 days from delivery
- Items that show signs of use beyond normal inspection
Exchanges
If you received the wrong item or a defective product, we will exchange it at no charge. Contact us at infozencora@gmail.com with your order number and we will take care of it.
Shipping Costs for Returns
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.
Contact
If you have any questions about our return policy, please contact us:
Email: infozencora@gmail.com Response time: 1–2 business days