Shipping Policy
1. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.
Please note:
• Order processing does not include weekends or public holidays.
• You will receive an email confirmation once your order has been dispatched.
• In rare cases, processing may take slightly longer during high-demand periods (e.g., sales events or holidays).
2. Shipping & Delivery Times
We ship internationally to most countries worldwide. Estimated delivery times are as follows:
|
Destination |
Dispatch Time |
Estimated Delivery |
|
International (Worldwide) |
1–2 Business Days |
8–12 Business Days |
Delivery times are estimates only and may vary due to customs processing, local postal services, or unforeseen delays. Business days exclude weekends and public holidays.
3. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor the status of your delivery through our carrier's tracking portal.
Please allow up to 48 hours after dispatch for tracking information to become active and visible in the system.
4. Shipping Costs
• Shipping costs are calculated at checkout based on the destination country and order weight.
• We may offer free shipping promotions from time to time — check our website for current offers.
• Any applicable import duties, taxes, or customs fees are the sole responsibility of the customer.
5. Customs & Import Duties
International shipments may be subject to customs inspections and import duties imposed by the destination country. These charges are outside our control and are not included in the product price or shipping fee. We recommend checking your local customs regulations before placing an order.
Please be aware that customs processing may add additional time to your delivery estimate.
6. Lost or Delayed Shipments
If your order has not arrived within the estimated timeframe, please take the following steps:
1. Check your tracking number for the latest delivery update.
2. Check with your local post office or delivery depot for any held parcels.
3. Contact our customer support team if the package is more than 5 business days overdue.
We will do our best to resolve any shipping issues as quickly as possible.
7. Incorrect Shipping Address
Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice an error immediately after placing your order, contact us right away and we will attempt to make the correction before dispatch.
8. Contact Us
If you have any questions about your order or our shipping policy, please do not hesitate to reach out to us:
• Email: support@yourstore.com
• Website: www.yourstore.com
• Response Time: Within 1–2 business days