Refund policy
Refund & Return Policy
At Zencora™, we want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, we're happy to help.
30-Day Free Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, clean, and in its original packaging. You’ll also need your order number or proof of purchase.
Returns are completely free. Zencora™ will provide a return shipping label for eligible returns.
To start a return, simply contact us at infozencora@gmail.com with your order number and a brief description of the reason for your return. We’ll provide you with the return instructions and shipping label.
Please do not send an item back without contacting us first.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or different from what you ordered, contact us at infozencora@gmail.com as soon as possible with your order number and clear photos or videos of the issue.
We’ll review the issue and work with you to make it right, including providing a replacement or full refund when appropriate.
Items That Cannot Be Returned
For health and hygiene reasons, we may not be able to accept returns of items that have been used, washed, damaged, or altered after delivery.
If you're unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
If you would like a different item or need to replace your order, please contact us at infozencora@gmail.com.
Depending on the situation, we may recommend returning the original item and placing a new order.
Refunds
Once we receive your returned item, we’ll inspect it and notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If you haven’t received your refund after 15 business days from the date we approved it, please contact us at infozencora@gmail.com.
Questions About Returns?
We're here to help.
If you have any questions about your return or refund, contact us at:
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